FAQs

faqs
Q1.Are you a trading company or manufacture?

We are a professional manufacturer with experiences over 25 years. We started this rotary fill and seal machine since 1997.

Q2.Why choose us?

We are a professional manufacturer of packaging machinery.With a strict and effective quality control system, our products are CE approved, and we have ISO9001 Certificate.With numerous in-house service technicians and engineers, we are ready to assist when you need dedicated and knowledgeableexpertise.

Q3.What is your delivery time?

Normally 30-45 working days upon order confirmation and down payment.

Q4.What about the warranty time?

1).Our packing machine is 12 months under warranty. Artificial and thunder strike damage is out of the scope of the warranty.Spare parts are not in the warranty time.
2).Maintenance after warranty period
Any machine problems after warranty period, we will provide you same quality spare parts and maintenance service with the best favorable price.

Q5. How about your service?

We have service all over the word. We could send engineers from China who is English speaking or help the customer with our distributors from his country. We can provide the customer with the user training for better operation and maintenance of the machine.

Q6. What information should we need?

1)products details, e.g.solid products specific sizes, weights of each piece, powder density.
2)Bag sizes and types with pictures or samples
3)Packing weight
4)Packing speed, accuracy required
5)Special requirements, such as second fill, Nitrogen flash, zipper close, date printing
6)Power supply voltage, Frequency etc
7)Factory workshop space, Height etc.